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About Sussex Sash

Crafting Timeless Elegance: Discover the Story Behind Sussex Sash, Your Trusted Isle of Wight Experts in Sash Window Repair, Restoration, and Replacement

WE’RE HERE TO HELP YOU

About Sussex Sash

Enhance Your Home's Entrance with Traditional Timber Front Doors and Patio Doors by Sussex Sash - Isle of Wight's Trusted Door Specialists

Sussex Sash, a cherished family-run enterprise, specialises in the restoration, repairs, and new installations of sash windows, bringing decades of experience to the realm of timber restoration. Proud members of the esteemed 'Which? Trusted Trader Scheme,' we undergo rigorous scrutiny to ensure our documents, insurances, and practices are consistently up-to-date.


Our commitment to the environment is paramount, considering the adverse effects of plastic in our industry. We take pride in specialising in wood products, contributing to the future preservation of sash windows and doors. Emphasising sustainability, we actively engage in recycling whenever possible.

Guiding Principles of Our Work:

Craftsmanship by Experienced Artisans:

All repairs and refurbishments are skillfully executed by seasoned craftsmen, ensuring the authenticity and durability of our work.


Transparent Communication on Damages:

In the rare instance of non-visible internal damage, such as additional rotten wood, we promptly notify you, providing detailed quotes before proceeding with the work.


Formal Dispute Resolution and Customer Satisfaction:

We have a formal dispute resolution process, reflecting our commitment to customer satisfaction. As proud members of the Which? Trusted Trader Scheme, your happiness is our priority.


Recommendation-Based Approach:

Our projects predominantly arise from recommendations by satisfied customers. We uphold ethical business practices and do not engage in cold calling.


Family-Run Values:

As a family-run business, our reputation is the cornerstone of our enterprise. We prioritise building trust and enduring relationships.


Punctuality and Job Completion Commitment:

We value good timekeeping and adhere to job completion dates. In 2022, we successfully completed over 98% of our projects on time, weather conditions notwithstanding.


Fair Deposit Requests:

Our deposit requests are below the market average, rooted in the belief of trusting our customers to reciprocate fairness for a job well done.


Respectful Clean-up:

We leave your house in the same condition we found it, ensuring a thorough removal of all associated debris.


Product Guarantees and Quality After-Sale Service:

We stand by our product guarantees, providing a steadfast commitment to quality and offering excellent after-sale service. See also about our Installsure membership below,


Listening to You Always:

Your voice matters. We prioritise open communication and actively listen to your needs, ensuring a personalised and satisfactory experience with Sussex Sash.

Guiding Principles of Our Work:

Craftsmanship by Experienced Artisans:

All repairs and refurbishments are skillfully executed by seasoned craftsmen, ensuring the authenticity and durability of our work.


Transparent Communication on Damages:

In the rare instance of non-visible internal damage, such as additional rotten wood, we promptly notify you, providing detailed quotes before proceeding with the work.


Formal Dispute Resolution and Customer Satisfaction:

We have a formal dispute resolution process, reflecting our commitment to customer satisfaction. As proud members of the Which? Trusted Trader Scheme, your happiness is our priority.


Recommendation-Based Approach:

Our projects predominantly arise from recommendations by satisfied customers. We uphold ethical business practices and do not engage in cold calling.


Family-Run Values:

As a family-run business, our reputation is the cornerstone of our enterprise. We prioritise building trust and enduring relationships.


Punctuality and Job Completion Commitment:

We value good timekeeping and adhere to job completion dates. In 2022, we successfully completed over 98% of our projects on time, weather conditions notwithstanding.

Fair Deposit Requests:

Our deposit requests are below the market average, rooted in the belief of trusting our customers to reciprocate fairness for a job well done.


Respectful Clean-up:

We leave your house in the same condition we found it, ensuring a thorough removal of all associated debris.


Product Guarantees and Quality After-Sale Service:

We stand by our product guarantees, providing a steadfast commitment to quality and offering excellent after-sale service. See also about our Installsure membership below,


Listening to You Always:

Your voice matters. We prioritise open communication and actively listen to your needs, ensuring a personalised and satisfactory experience with Sussex Sash.

We are Approved, Trusted and Insured!

Wondering how to ensure Sussex Sash complies with building regulations? The answer is simple: enquire about obtaining a FENSA certificate from us—it's all the proof you need!


Why opt for a FENSA certificate?

  • Confirms adherence to building regulations
  • Demonstrates the energy efficiency of your installation
  • Ensures registration with the Local Council
  • Validates insurance for your installer's guarantee
  • Essential for property sales
Find us on the FENSA website

Which? Trusted Traders continues their rich history of recognising and rewarding good services, products and businesses for the benefit of UK consumers.

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to their Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed.


Follow the link below to visit our profile on the Which? Trusted Trader website and read genuine customer reviews.

Visit our profile

Installsure guarantee insurance insures our installer’s guarantee against the risk of our company becoming insolvent.

So, no matter what happens to us, your new installation guarantee will be honoured.


We are Installsure Member Number:

18959

Check it out

Wondering how to ensure Sussex Sash complies with building regulations? The answer is simple: enquire about obtaining a FENSA certificate from us—it's all the proof you need!


Why opt for a FENSA certificate?

  • Confirms adherence to building regulations
  • Demonstrates the energy efficiency of your installation
  • Ensures registration with the Local Council
  • Validates insurance for your installer's guarantee
  • Essential for property sales
Find us on the FENSA website

Which? Trusted Traders continues their rich history of recognising and rewarding good services, products and businesses for the benefit of UK consumers.

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to their Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed.


Follow the link below to visit our profile on the Which? Trusted Trader website and read genuine customer reviews.

Visit our profile

Installsure guarantee insurance insures our installer’s guarantee against the risk of our company becoming insolvent.

So, no matter what happens to us, your new installation guarantee will be honoured.


We are Installsure Member Number:

18959

Check it out

Meet the Team

Elevate Your Entrance: Traditional Timber Front Doors & Patio Doors by Sussex Sash | Isle of Wight's Door Specialists

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